when you open a case it gives you the option to state what solution you'd be happy with-part refund is one of the choices in the drop down. state how much and why and they might accept, else you risk a send back for full refund scenario.
I know the feeling-tourer I bought for my lady was nowhere near what I expected and needed a lot of work, but sending it back was a huge pain and I'd have to spend ages finding another so I just sucked it up but it's fucking annoying when people rip the piss.
when you open a case it gives you the option to state what solution you'd be happy with-part refund is one of the choices in the drop down. state how much and why and they might accept, else you risk a send back for full refund scenario.
I know the feeling-tourer I bought for my lady was nowhere near what I expected and needed a lot of work, but sending it back was a huge pain and I'd have to spend ages finding another so I just sucked it up but it's fucking annoying when people rip the piss.