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//Rant + Hijack sorry..
Glad it's not just me. Bought a similarly priced MTB 2 years ago:
Ride one - whose rear suspension assembly had a side to side movement of 2 inches. Took back, asked for a exchange "Sorry Sir, it's the weekend so no manager is in, you'll need to come back Monday" Return Monday, bike out of stock as unhelpful person had refused to order the exchange in over weekend. Was in the sale so no luck with replacement. Then some bright spark decided to order in the same model but in a much smaller size and replace the whole swing arm and shock assembly. Bike returned to me - and then returned to Evans after it's first ride out. Same problem. This time they say they'll need it for the rest of the week to 'troubleshoot'. So i'm without a bike for the 3rd weekend running. Tell them it's unacceptable etc - nothing. I change tack and a quick Google throws up their head of retails name. firstname.lastname@evanscycles.com. Email contains lots of trade of goods act, distance selling etc BINGO! A phone call from the London and East retail Director. New bike on it's way. 40% knocked off the retail price to match what I had paid for the sale bike.
First ride out - stacked it off a drop ended up in resuscitation unit in A and E. Bike OK.Year later, it's time to buy some forks for my new bike as having stacked the previous i'm left with no confidence on it at all and i've sold it:
Purchase some Fox floats off their website for delivery to store. Advertised online as 1.5T steerer. Forks turn up - yes you've guessed it. 1.1/8 Straight steerer. 'Mechanic' suggests I use adapter. I suggest if I spend a stupid amount on suspension it's not going to be bodged to fit. So, again after some haggling i'm offered £70 off which i agree to, along with free fitting and chopping of steerer (didn't take them up on this i'd like to add). 1.5T fork turns up at the store after a week - this time somebody had chopped it to 4.5 Inches!!! Somehow they'd obviously borked their measurements and cut it wrong, returned it to Evans and much to my amusement fucked them to the tune of £775! KARMA. 2 weeks later I finally receive my new forks - they've been running sweet since.
I've just ordered a new bike via Evans. BMC's only UK dealer. What was I thinking? :( Oh well, if it's good enough for Absalon it's good enough for me...
//Back on topic.
Be nice on first visit back, if it doesn't get you anywhere go straight to the top. Quickest and easiest way i've found with them. Complaints via customer services go missing and/or they make silly offers. I found with them being nice for any more than the first trip in it seemingly gives them the right to treat you as an idiot. Public displays of affection work too. Especially next to that from desk they like to put at the front of stores as a meet/great point for customers. 'Evans service is the worst of any bike shop' etc out loud soon get you ushered to see the manager...
Ps: Avoid Chiswick (Bike) and West End (Forks)
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yeahdext
Definitely complain and demand a refund.
I had a nightmare with them recently - a 4k-OTP-MTB-bike-where-the-rear-wheel-fell-off-on-the-3rd-ride sized problem.
Fair enough after a lot of my best Watchdog-threatening histrionics they've replaced the bike, but the off-the-meters fuckwittery (no doubt started by me by going there in the first place) at every stage of the process was mindboggling.
Can I ask what branch it was? I've had some good experiences there (the Notting Hill branch are fairly decent in a sea of manifestly poor attitude and incompetance) though it's fair to say I'm not their biggest fan generally!
#csb /rant etc