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Oliver Schick
The letting agency should have nothing to do with the deposit protection, other than to tell their client, the landlord, that they should have the deposit in a registered scheme.
Have her put the deposit in a protected scheme. It's your money, not hers. She has a statutory obligation to do this.
Your pint a) suggests that no inventory was taken of the condition before you moved in. You should consider documenting the condition of everything as of now, and have her confirm this.
"Quite nice" is relative, and may change when money is involved.