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If she's a bit new to this, I would just straight up ask if it is, as you're concerned it's not. If she acts all naive, then it's just a matter of setting her straight on the law and say you'll be expecting confirmation that it's been done within x days. If she gets all defensive, then threaten to take her to court, if she doesn't take kindly to that, then actually take her to court.
WRT the carpet, landlords should expect reasonable wear and tear. A very worn carpet having a couple of new marks on it should be expected, however, if your deposit isn't in a protection scheme, then you're not in a safe position to defend yourself. Which is why you need to get that sorted ASAP.
NurseHolliday
Theres an inventory and it is fair to the condition of the property when we arrived
It will certainly be no dirtier than it was, however my main concern is my bike has stained the hallway carpet a bit, but it was very very worn anyway. But again I am happy to pay some of the deposit because of that but I wouldn't be happy to pay for a whole new carpet, considering how worn the carpet was I'd be happy to pay a proportion.
I checked with all the scheme sites under both mine and my partners names and all the months they could possible have protected it in (paid, month and moved in month) and it appeared in non, then we got that email saying 'the letting agency have handed the deposit over to her' which makes me think they've just been sitting on it all this time.