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I took mine to a small claims court. At the point where I pointed out it was also a case of breaking the law, they paid up.
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The letting agency should have nothing to do with the deposit protection, other than to tell their client, the landlord, that they should have the deposit in a registered scheme.
Have her put the deposit in a protected scheme. It's your money, not hers. She has a statutory obligation to do this.
Your pint a) suggests that no inventory was taken of the condition before you moved in. You should consider documenting the condition of everything as of now, and have her confirm this.
"Quite nice" is relative, and may change when money is involved.
rodabod
NotThamesWater
@rogan
My tenancy has a few months left and we'll be leaving just to move to another area.
Our landlord is a lawyer, however hasn't protected our deposit in a scheme, (i couldn't find the details for it, she then just confirmed my suspicion in an email kind of accidentally)
Do I:
a) do nothing and hope we just get our deposit back (she's quite nice and understands that place wasn't that nice when we moved in)
b) bring it up with her now
c) do nothing and when she complains about something, try and fight a lawyer?
The letting agency we used went under and she emailed me to tell me that they have now closed and the deposit was transferred to her account