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@ExTra
I know, I tried for about 2 weeks, when I askd them why, they told me it's been a really bad winter so everybody got ill and they are behind with everything etc... normal turnaround for the newer / newest models of Macs are not normally more than a couple of days, my friend had to swp her hard drive and she got hers back the next day last year. The turnaround time they gave me for both my Macs (2011 and 2014 models) are both 7-10 days...