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We now have the Presidential Suite which can accommodate the numbers we intend (20-30).
Wow, the Hilton freaked out before realising that they could and should just put you in a room that would Make Everything Okay? (more or less). Customer service fail.
Congratulations on impending weddedness, hope everything works out better than expected and there is no more surprise stress...
hoefla
Although we originally shared our plans in full before booking, it appears that this information was mislaid/forgotten. So when I emailed them to ask for enough champagne flutes, plates and forks for the cake, etc... they suddenly freaked out that the plans were incompatible with fire safety numbers, health and safety, etc.
Basically telling us that we could not have a drinks reception in the suite we'd booked.
I believe we've just sorted the venue though... the Hilton has upgraded us.
We now have the Presidential Suite which can accommodate the numbers we intend (20-30).
We have to accept a waiter for all drinks, a corkage fee (exceeds most bottle costs) on any bottles brought in, and to sign health and safety forms for any food brought in.
But those things are either fine, or allow us to negotiate and work out alternatives (we might cancel the Majestic wine order and just buy the wine from the hotel).
Phew, one thing solved.
Still have to get the cooker fixed so we can eat food over Christmas and New Year, but this enormous source of stress looks like it may be resolved.