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@pacef8
Your rights
The Sale of Goods Act 1979 states that goods should be:
Of satisfactory quality – this means that goods should meet a standard which a reasonable person would regard as being satisfactory, taking account of any description applied to them, the price (if relevant) and all other relevant circumstances. Satisfactory quality also includes the appearance and finish of the goods, their safety and durability and whether they are free from minor faults.
Public statements made by the trader, manufacturer or their representative that relate to specific characteristics of the goods, particularly in advertising or on labelling, must be accurate and are taken into account when deciding if goods are of satisfactory quality.
Fit for the purpose made known to the trader - Goods must be fit for their general purpose and any particular purpose that a consumer informs a trader about at the time of purchase . For example if you buy a sleeping bag it must work as a sleeping bag. If you make it clear before you buy it that you need it for -40 degree conditions and the trader states it will be suitable then it should be suitable.
As described - Goods should correspond with any description applied to them.
When are you not entitled to anything?
if the trader made you aware that the goods were faulty before you bought them
if the fault was obvious and you ought to have noticed it on examination before buying the goods
if you caused any damage yourself
if you have changed your mind about the goods for example they are the wrong size or you don't like the colour.