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When I opened mine, the bottom cage had completely disintegrated (I probably left it a bit long before changing it!) Loose balls and a fuck-ton of lube got me through the last 6 months of ownership, just a pain to set-up!
Evans might give you a new set of caged bearing, but I would be very surprised if they go anywhere near those cups. The specialized franchise I spoke to didn't even acknowledge they existed.
chiroshi
Cheers for this.. been searching the Specialized website with no joy... it is the worst headset I have ever had the displeasure to have owners. Grinding, stiff, full of ooze and detritus. Fookin shite.
Not sure replacing with loose BBs will be a great deal better but what choice do we have...