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@R_I_O
My first bike is from Pitango.
It was basically a nightmare.
The whole bike came with one of the BB caps missing. Although i got a refund for that, it doesn't mean that the people (especially the mechanics) there are responsible - sending such a product to the customer is just a way to say that it is a shit brand.
Although you can hire new staffs and things like that, I am pretty sure the brand name is already bad enough for you to do business with it.