Wiggle are being Nobs

Add to that the sub-standard mechanics and what's the fucking point? Get yourself a Wiggle loyalty card and a book?

I own the jersey in question, plagerised or not i got free haribo out of it

"Have you got the bottom of the range Shimano 8-speed MTB cassette, 11-34 ideally but I'm not that fussed about sizes."
Wrench disappears into the back, comes back a few minutes later with a cassette not even in a box.
"Here you go, £35."
"Really? Is that an HG31 or an HG41?"
"Er, it's the cheapest one we have, it's the bottom of the range."
"£35? Really?"
"Yes."
"No thanks."

I got an entire new drivetrain from Rose for ~£40 in the end (two HG41 cassettes, SRAM PC870 chain and FC-M171 triple chainset).

(Not going to name the LBS as that particular person is no longer there.)

I ignored my local bike shops and rode into town this morning so that Full City could do a spoke replacement and true for me. I loathe working on wheels and I have never had anything but superb service from them.

I thought you did all your own wrenching?

Anyway - everyone is human and prone to error from time-to-time, it's how you deal with / make right those mistakes which defines a good or bad supplier.

I prefer to support an LBS because the benefits of supporting a localised economy go beyond the immediate benefit to my wallet. Admittedly though, some LBS don't make it easy. It's good to be able to do a lot of the mechanical stuff yourself, but it's invaluable to have someone around who can really help out when things start getting a bit finnicky and complicated.

I prefer to support an LBS because the benefits of supporting a localised economy go beyond the immediate benefit to my wallet.

Very much this. I do what I can in this respect - my old LBS was the furthest away out of four but I used it anyway because it's good to keep money local and they were good. Harder to justify using the LBS at my work as it's a cycle surgery, and not even a very good one as far as they go.

Not me FFS. Ask the Horn about his new wheel build

I generally do everything apart things involving spokes. And I will also never again take apart a Sturmey Archer hub gear.

Wiggle have refuted all allegations regarding the Stars.

Where?

On their bookface.

Their facebook page

Poor Anna, the comments below the response are all pro Wiggle too.

Well, that all sounds reasonable.

Glowinski...Glow-In-Sky...My God - it's full of stars!

sues the heavens

For those who don't facebook or whatever.

Hi friends of Wiggle.
As promised, following our internal investigation here is our statement regarding Anna Glowinski.
At Wiggle we pride ourselves on our integrity, fairness and transparency. Therefore we have taken the claim made by Anna Glowinski (through Facebook on Friday 24th October 2014) that we have plagiarised one of her designs for our new dhb ‘Superstar’ Jersey very seriously.
After conducting a detailed and thorough internal investigation we have concluded that no plagiarism has occurred and that no designer employed by us (directly or indirectly) has broken any of our policies or, more importantly, contravened our values.
We categorically do not participate in or condone plagiarism under any circumstances. This is a zero tolerance policy for us. Our review gives us full confidence in our internal processes and the integrity of our staff in ensuring that this could not happen. We thank our colleagues for their openness and support in resolving this issue in a timely manner.
As this story is in the public domain, for our customers’ information and on behalf of our hard working colleagues that have been affected by this story, we layout our key findings below:
• On 17/1/2013, Anna Glowinski met with members of our Cycle Clothing Buying team at the London Bicycle Show at Excel.
• On 24/1/2013, Anna Glowinski sent a proposal to our Cycle Clothing Buying team regarding the possibility of her designing an exclusive collection for Wiggle.
• On 12/7/2013 our Cycle Clothing Buying team met with Anna to discuss this potential collaboration.
• On 7/8/2013, having reviewed Anna’s proposal, our Cycle Clothing Buying team emailed Anna, politely declining to range the product and sharing our feedback with her.
• On 21/7/2014, following her resignation from AnaNichoola, Anna Glowinski contacted our Cycle Clothing Buying team again, enquiring if there was the possibility of her working for Wiggle. We considered this kind offer carefully, but again decided to decline this proposal. No designs or products were discussed in these subsequent communications.
• It is important to highlight that our Cycle Clothing Buying team (based in Portsmouth) work independently from our dhb Design Team (based in London). There has never until this investigation been a conversation between these two teams at Wiggle regarding Anna Glowinski or AnaNichoola.
• Therefore it is unsurprising that in parallel (and unrelated to) the conversations and meetings between Anna and our Cycle Clothing Buying Team, our London based dhb Design team were independently working on our Autumn/Winter 2014 range, including our ‘Superstar’ Jersey. We register the intellectual property of all of our designs and to do this must save all of the ‘inspiration materials’ and initial ‘draft designs’. We can confirm with confidence by reviewing this audit trail, that the dhb Design team had no knowledge of any conversation with Anna Glowinski, nor any sight of her designs. Additionally, there had been no communication between our Portsmouth Cycle Clothing Buying Team and our London dhb Design Team relating to this new range.
• The inspiration for the Superstar Jersey (and indeed the other designs in our dhb Blok range, which it forms part of) involved many influences, including national flags and jockey jerseys – absolutely none of which could be traced from AnaNichoola or Anna Glowinski. To be clear the dhb Design team have never been in contact with Anna Glowinski or AnaNichoola Ltd at any stage.
We have shared this statement with Anna before publishing and have offered to meet up and take her though our design process and all of our inspiration material. We appreciate that the coincidence of the designs might have been puzzling for her, though there are so many designs in the marketplace today that it is unsurprising that these similarities coincidently appear from time to time. We wish Anna every success in her new endeavors.
We would also like to take this opportunity to reassure our loyal customers that we, as ever, stay true to the core ethics and principles that have led to our success to date and thank them for their continued support and custom.
Thanks for reading.
Wiggle.

Agreed. My lbs is constantly under pressure to match Wiggle ect, but just can't do it.

There's a whole thread for discussing why LBSs can't compete with online, can we stick to slagging off Wiggle?

I've never ordered from Wiggle, because I can't add things to the basket: Sandboxie or something.

Won't take 'phone orders because of the Data Protection Act...

They suggested I contact their IT bods.

I suggested I take my trade elsewhere.

#fuckHaribo

I'd be surprised if their IT bods could fix it, surely given the size and the popularity of their site the problem is more likely to be at your end? They must have customers with just about every possible permutation of hardware and software, surely?

Anyway, good response from Wiggle. Timely, directly addressed the criticism, put the facts out there to set the record straight. Textbook crisis communications.

Yes I expect the problem is at my end, which is why I didn't take it further.

But I'm not using anything exotic, so I'm surprised that (as you say) my permutation of hard/software is a problem.

Either way, there's enough choice out there and I've yet to be out of pocket, not shopping with them.

Wiggle are just a bit shite though.

I have a few US and German sites that cover all my needs for cheaps. While being up for chatting bikes in an honest manner. Last time I used wiggle they over declared the value of a £19 item (sans UK tax), which then cost me a fortune in fees. I Emailed them just to let them know. Basically saying that I understand the fees are my problem. But that I cant order from them, if I cant predict the declared value on the resulting package. Pretty sure the reply was something like.......Meh.

So Wiggle come out looking like professional, courteous people and Anna like a rude bitter woman? There's no justice. Anna needs a PR statement perhaps.
Wiggle, nobs.

Who needs PR statements? Could just go back to defamation via social media!