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I'm sorry to says that it's likely they won't, unless it's an obvious defect (deforming), they'll says the same as I unfortunately.
If you want serious puncture resistant, get something like a Durano Plus, tyres like the RiBMOs, Gatorskins, ReFuses, Palesas, etc. offer compromise (weight saving + puncture resistant), they'll resist most debris, but will fall short on some unavoidable debris.
The other solution is to run a lower pressure to reduce chances of debris getting gouged into the tyres.
edscoble
@J0nathan
Yeah, I'm just annoyed that it says it has '300%' better protection against pinching/penetration and I flat from both in one (and the first!) journey.
Thanks for the replies - I will see if the retailer (Total Cycling) might consider sending out a replacement for the affected tyre.