Pelizzoli

Hi,

(first of all sorry for my english, i'm from austria and still learning the language)

I have browsed the web for reviews about Pelizzoli, thats the reason and I landed here.

This May
(08.05.14)
I ordered a Pelizzoli Leggenda frame (The Day I Paid the Doposit)

At first I was very pleased with the communication, all questions were answered in a very short time.
Simona told me it will take about 8 weeks until the frame get's painted, then aprox. 2 weeks for Shipping.

That was before i paid.
After that, every Answer took at least a few Day's most of them 2-3 Weeks or even longer...

So, first of all:
No confirmation that the money has arrived.
No order id. Nothing.
A few questioning emails later simona replied :

26.05.14
sorry for the delay in communications but we are in the process of moving to new premises
I wanted to confirm you the order ID number PW4 XXX
Use it everytime you want to get information about

At this Point I thought it might be a stupid coincidence.

Two and a half months later I ask how long it approximately takes until the frame is finished.
Because she told me "...8weeks + 2shipping..."
No reply.
10 emails and 3 weeks later the answer of simona:

11.08.14
hello!
in Italy is holiday time and I can not send you pictures of your frame as it is in filings and the filer is on holiday until 08/24/2014
THEREFORE will be returned as soon as operationally we will send you detailed pictures of your frame
Unfortunately, before the move and then the holidays have Slowed dramaticaly
Sorry for delay time
Regards
Simona

OK, a week after the "filer" should be back from his vacation I asked again: (how long...etc.)
the answer two weeks later
11.08.14
hello is your frame is already paid must now be filed and then painted
regards
Simona
(i dont know why she wrote paid)

another 23408234 emails (and no answer) later i didn't care anymore.
I just wanted an Answer.

Then (1Month later!)I've recived this mail:

08.09.14
sorry for the delay in replying but I have been wrong
your frame is ready in the afternoon I'll send you photos
regards
Simona

Of course i do NOT received photos in the afternoon!
I was so busy that Week so i didn't had the time to email back,
but the same week (on a Saturday)

13.09.14
Your frame is as ready as you can see from the attached photos
I ask you to send me your full address with phone number for shipping ....

I was super happy and transferred the second half on the same day,
and just asked when the package is shipped.

answer again two weeks later:

25.09.14
hello
your frame is already packed
Unfortunately, we had problems with the carrier for the shipping I changed courier and tomorrow
should go to pick up your package will keep updated

Yesterday: 07.08.14
I asked again because I still didn't receive my frame or a shipping number..
And of Course: no Answer yet!

I think when the frame arrives. everything is going to be great and wonderful.
And i Still think that the Guys at Pelizzoli doing a great Job.
However, I find it rude how they communicate with people.
(Obviously i'm not the only one)
I do not care if I have to wait a bit longer, but I dont want to get strange excuses which are obviously not true.

maybe this helps other people with there decision to order from Pelizzoli.

I'll keep you posted.

PS: Sorry if all of this Sounds a little bit Stupid, but my English isnt that good so far.