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@timmbo
on this - I made a second order with Jaggad; felt this was worth posting here/I need to vent.
Ordered 26th August; order was dispatched and made its way to the UK. Reached my local delivery office 2nd September - before attempting delivery, it was deemed that the address was 'incomplete', and it was returned to Jaggad.
I notified Jaggad; they apologised and said they would send it back to me once it arrived. I chased this up on the 18th - AusPost had notified them it arrived in Sydney on 12th September, but there was a delay in returning it to them due to a 'high volume of mail'.
I chased again on the 27th, still no sign, and asked for a refund. They replied on the 29th that they would process a refund, followed by a message on the 30th
4th October, still no refund.
Appreciate that this isn't entirely their fault (although putting an incomplete address is), but the way it's been handled is pretty poor.