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Exactly the same situation here, had to drive to my solicitors and stand in front of their desk and make them phone the other solicitors to get an answer!
double stressful as we are 14 days into a 21 day exchange covenant, so everything has to go quickly, which is the opposite of how things normally happen!
Today is the last day I can give notice to move out in October. Have the solicitors got back to me? Have they fuck.