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@dubkev
Yeah but they are serving customers, right? And if you're a happy customer, you're more likely to come back. I'm not expecting the admin at the desk to be my new BFF, but a little courtesy and chat goes a long way. The King of Hearts shop in New Cross was a real breath of fresh air compared to other London shops I'd been in (Shangri-La deserves a mention - jesus, never made to feel more uncomfortable in my life), just genuine people, no air of pretence or detached cool, instead they were friendly and open and inquisitive. Makes for an all round better experience. It isn't rocket science, it only means you have to be a bit friendly to people you dont know, who are about to pay your wages.