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@Khornight2
My mum bought a new phone, first smart phone ever.
Except she couldn't make calls with it, it only worked in speaker phone mode. People could hear her talk but nothing coming out the phone, except in speaker mode.
Dutiful son searches on line, finds other similar complaints figures it's a faulty batch of phones (after treating her like an imbecile and assuming it's user error)
Spends ages with phone shop, till they give her new phone.
New phone arrives, same bloody problem...
One day while talking to her about the stylus she likes, she mentions that the reason it's great is it's got a plastic bit on string that fits in the headphone jack so she can't loose it...
...