• ^ this. Insist they replace it for you under apple care. If not, ask them about your rights under the UK consumer rights laws. Ask to speak to the store manager etc etc.

    My experience with the apple tech guys, most of them will just replace / repair whatever with no questions asked, but I have come across a couple who are basically nasty pieces of shit. 1 even told me if he replaced my iPad more than once then it wouldn't be fair for other apple paying customers... well, last time I checked, I am also an apple paying customer.

  • My line that always works is that I'm a loyal apple customer, in the household we've got 4 iPhones, 3 macbooks, ATV (even though its toss) blah blah.. you guys are normally good for fixing me up so go and have a word with your manager and see what you can do.

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