So I was nearly killed by a truck. Then the driver swears and tells me I'm wasting my time making a complaint. I tweet the company and ask how to file a complaint, they give me an email address.
This is where it gets a little weird.
That was last week, and I did nothing until just now when I emailed the guy. Within minutes I get a reply saying that the driver has been dealt with. I ask how so quick, and get this:
"I was informed of a twitter feed and then used our tracker to narrow down the field. The next day as more information came to light I acted accordingly. As I said currently on holiday and will investigate and speak with you on my return."
What does that mean? How does a large company track that down from a tweet that just asks for an email address, gives no location and no reg number? It doesn't, right? Is he spinning me a yarn?
Tiny company with not many trucks? Either way there's some preemptive striking going on here and your contact might be spinning porkies.
Tiny company with not many trucks? Either way there's some preemptive striking going on here and your contact might be spinning porkies.