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@dancing james
Had a bit of a disaster yesterday, was out for a ride and my lezyne seatpack fell off the bike and I could not find it when I retraced my steps.
Inside were the Atomic 22 locking keys for various bolts on my bike, which means I can't currently get my wheels off, change saddle (new one arrived today) etc etc. I emailed them last night and today they offered to make new keys and deliver them in person tomorrow.
Thankfully I have other bikes that can be used so did not take the up, but was bowled over at their desire to help me out. Amazing customer service.