Perhaps "loophole" is not 100% the correct word, sorry. It's like this:
If a buyer initiates the dispute process, and comes with an offer, the seller can decline and immediately escalate the dispute to a claim. At that point, the buyer can no longer provide information, or, as was the case with me, contradict the seller's false information.
So, make sure to be as harsh, demanding and unforgiving as you possible need to be in case you have a seller who will be anything but reasonable. Which is not my personal style, I prefer to keep it civil and reasonable...
Thanks for the feedback all! I am away for the weekend now, will get back in touch.
Perhaps "loophole" is not 100% the correct word, sorry. It's like this:
If a buyer initiates the dispute process, and comes with an offer, the seller can decline and immediately escalate the dispute to a claim. At that point, the buyer can no longer provide information, or, as was the case with me, contradict the seller's false information.
So, make sure to be as harsh, demanding and unforgiving as you possible need to be in case you have a seller who will be anything but reasonable. Which is not my personal style, I prefer to keep it civil and reasonable...
Thanks for the feedback all! I am away for the weekend now, will get back in touch.