Android phones, apps and tablets

I think he meant he'd switched it off and on again, like that's a valid IT solution.

Switch off and on is about the best my IT department come up with usually.

Anyway, back to the problem at hand - I have hard reset the phone. That is, I have done a full wipe and reset.

The soft keys still do not work. However, since the reset landscape soft keys are working which they weren't before.