Pelizzoli

Hi,

I am irregularly surfing on the forum for a few years and now have a good reason to join a discussion. I am exactly in the same situation as ulooking, and I understand that he is getting pissed.

I ordered a Pelizzoli frame about 10 weeks ago. Delivery time for that frame is 8 weeks according to the documentation they sent. Communication was great until I paid the deposit (500 Euros). Things went pretty wrong from that date. After I asked twice, they finally confirmed that my money arrived and promised an “order confirmation” for the next day, which I never received. In the same emails I asked which headset they would recommend for the frame I ordered, they never replied. I asked them about delivery time, no reply. Since I have seen that customers usually receive photos of their frame in production (not my case) I began to worry about a major delay. Now I really feel upset by this lack of communication. I have no major problem with delays and I can understand that people are busy, but it is a matter of respect for the customer to at least keep her/him informed. What I really find the most disappointing is that before getting the money they are very fast to reply. I can’t believe that they suddenly became extremely busy just after having received my order. Once they get your money they just do not care anymore.

One week ago, tired of not getting any reply, I sent them an email a bit more strident explaining my point of view and asking again for an answer to my very basic questions (headset/delivery time). The lady who is "communicating" with customers told me that she was at a party (email sent by iphone) and would reply the next day. She never did... Maybe she is still dancing.

I sent an email yesterday asking for my money back arguing that I have no guarantee to receive that bike one day. Will see what will happen, but whatever happens I will never order a bike with them again.

Cheers