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@madman
Copy-paste of an updated version of the whole story:
*After a week of my first mail, I received a quite rude response asking me to mail the lock to the UK distributor (whose adress I didn´t know). Just after that, I received a quite more polite mail from a different member of the staff asking me to upload a video showing the issue and to send them back the lock so that they could analyze what was going on with it. Besides, they offered me a brand new lock for free when I had sent them broken one.
Everything seemed nice except that the cost of sending back the lock was more than the half of purchasing a brand new one. That would mean that at the end I would have paid an extra +50% for an Onguard Brute LS 8000.
Obviously I couldn´t accept the deal, so I sent them an email on the 25/03/14 and today (29/04/14), I´m still waiting for their response.*
And this is the video I made: Stuck key on a brand new Onguard Brute lock - YouTube